Appointments
Please see AI poster (PDF) for further information.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx. If you are unable to use the online service please contact the surgery and someone will be able to assist you.
Surgery consulting hours
- Monday to Friday, 8am to 1pm, 2pm to 6:30pm
Same day and urgent appointments
We are an advanced nurse practitioner (ANP) led practice. We offer appointments with the ANP’s and doctors on a daily basis. Most of our patients request a ‘same day’ appointment, but it is also possible to make an appointment in advance where available. We aim to offer patients a choice of a preferred clinician wherever possible, but there may be times when we are unable to accommodate such requests.
To request an urgent appointment for today during opening times:
- phone us on 01255 220010 or come to the surgery to speak to someone
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01255 220010
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Enhanced access service
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available between:
- Monday to Friday, 6:30pm to 8pm
- Saturday, 9am to 3:30pm
Staying well whilst waiting for an appointment or surgery
Providing advice and details of practical support to help you and those you care for stay well while waiting for surgery and elective care.
Website
www.sneewellbeing.org.uk
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01255 220010 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please phone 01255 220010 as early as possible to arrange a home visit. If you require a visit immediately in an emergency, please let us know when you call.
Our PCN paramedics undertake our home visits on a day to day basis. They will call and triage your request as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, GP or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.